Return & Exchange Policy
REFUND / EXCHANGE POLICY
Customer satisfaction is our top priority. We handle each query on an individual basis to ensure the best possible experience.
If you're not delighted with your order, we offer a 7-day exchange/store credit policy. Only full-price items are eligible for an exchange or store credit, unless the item is faulty - see Damages & Issues below.
Return Conditions
Items sent back to us without first requesting a return will not be accepted. Shipping costs for returns and exchanges are the customer's responsibility, except where the item is faulty or incorrect.
To be eligible for an exchange or store credit on a full-price item, your item must be in the same condition you received it - unworn or unused, with tags attached, and in its original packaging. Please also provide your order number.
How It Works
To start a return, contact us at info@cezen.com.au. We'll send you instructions on how and where to send your package.
We'll notify you once we've received and inspected your return, and let you know whether it's been approved. If approved, you can choose either:
- Exchange - for a different size or item, subject to availability; or
- Store credit - issued to you via CEZEN within 10 days of approval.
Store credit reflects the price paid for the returned item(s) only. Original shipping fees are not included.
No refunds are issued for change-of-mind returns. If more than 7 business days have passed since your return was approved and you haven't heard from us, contact us at info@cezen.com.au.
Sale Items
Sale items are final sale and are not eligible for exchange or store credit. If a sale item is faulty, you may be eligible for a refund upon examination - contact us at info@cezen.com.au with your order confirmation number and photos of the faulty garment.
Damages & Issues
If you receive a defective product or an item different from what you ordered, please contact us immediately at info@cezen.com.au. We'll cover the return shipping costs in these cases, and you can choose a refund, replacement/exchange, or store credit.
Exceptions / Non-Returnable Items
We cannot accept returns or exchanges on gift cards. Sale items follow the sale-item terms above (final sale).
Questions?
For anything not covered above, you can always reach us at info@cezen.com.au.
