RETURN & EXCHANGE POLICY

REFUND / EXCHANGE POLICY

Customer satisfaction is our top priority. We handle each query on an individual basis to ensure the best possible experience.

If you are not delighted with your order, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Only full price items are eligible for a refund or exchange unless the item is faulty. Shipping costs for returns and exchanges are the customer's responsibility. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a refund/exchange on a full price item, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund/exchange, please contact us at info@cezen.com.au. We’ll send you instructions on how and where to send your package. 

For refunds, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cezen.com.au.

You can always contact us for any return question at info@cezen.com.au.

SALE ITEMS

Sale items are not eligible for refunds but can be exchanged for a different size if available. Shipping costs for sale item exchanges are at the customers expense. To exchange a sale item, contact us at info@cezen.com.au. If a sale item is faulty, you may be eligible for a refund upon examination. Contact us at info@cezen.com.au with your order confirmation number and photos of the faulty garment. We will review and provide next steps as soon as we can. 

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately at info@cezen.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Shipping costs will be covered by CEZEN if the item is deemed faulty or you receive the wrong item.

EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards. Sale items can be exchanged for a different size if available. Contact us at info@cezen.com.au with your request and we will get back to you as soon as we can.