PRIVACY POLICY

At CEZEN, we highly value our customers and are dedicated to safeguarding your personal information. We adhere to the Privacy Act 1988 (Commonwealth Government) and other relevant privacy laws, ensuring compliance with the Australian Privacy Principles when handling your personal data.

When you place an order with CEZEN, we gather specific details such as your name, billing and shipping addresses, payment details, email, and phone number. This data, referred to as Order Information, is collected only when you voluntarily provide it. We use it exclusively to process your orders efficiently and enhance your shopping experience.

We retain Order Information for as long as necessary to fulfill your requested services. Any stored data is safeguarded using commercially acceptable security measures to prevent unauthorized access, loss, theft, disclosure, or modification.

Your personal details will never be shared publicly or with third parties unless legally required. You may choose not to provide certain information; however, this may limit our ability to offer you specific services. Continued use of our website constitutes your acceptance of our privacy practices.

For any inquiries regarding our data handling policies, please reach out to us via email at info@cezen.com.au.

This Privacy Policy outlines how we collect, store, and utilize your information, along with your rights to access, correct, or raise concerns regarding your data. CEZEN is committed to managing your details in compliance with Australian privacy laws and, where applicable, the European Union (EU) General Data Protection Regulation (GDPR) for UK and EU residents.

By accessing cezen.com.au, you acknowledge and agree to the terms described in this Privacy Policy and the website's Terms and Conditions. You may browse CEZEN’s website anonymously without providing personal information.

CEZEN collects personal data when you create an account, place an order, respond to promotions, or subscribe to our email updates. The types of data we collect include your name, contact number, email, address, date of birth, and payment information such as credit card or PayPal details.

This information is used to manage your customer account, process transactions, maintain order history, and, if you opt-in, to notify you about company updates, product releases, promotions, and other relevant news. Additionally, it helps us uphold high service standards by ensuring timely deliveries and efficient order processing.

If you contact us with queries or feedback via email, we will collect your name and email solely for the purpose of responding to your request.

You have the option to unsubscribe from our mailing list at any time. UK and EU residents may also withdraw consent or request restrictions on data usage by contacting us at info@cezen.com.au. We will only call you regarding your order status or if further clarification is needed unless you have specifically requested otherwise.

Providing personal details is not mandatory, but failure to do so may prevent us from processing your order. If you choose not to receive marketing updates or unsubscribe, you will simply forgo promotional notifications and news updates.

We do not collect personal data when you visit our website unless you log in, place an order, or create an account.

Certain situations may require us to retain or use your data for legal compliance, such as tax obligations. Additionally, we may process personal information to prevent fraud, improve our website, assess marketing effectiveness, and conduct demographic analysis.

When you place an order, CEZEN may need to share your data with service providers, including delivery partners, fulfillment contractors, payment gateways, and distribution centers. We only disclose essential details necessary for order processing.

Your information may also be shared with third-party providers for IT services, data storage, web hosting, debt collection, troubleshooting, marketing, professional consulting, and payment processing. Furthermore, we may disclose data in cases of business asset transfers or legal requirements.

We do not transfer personal data outside of Australia.

This Privacy Policy applies solely to CEZEN and does not extend to third-party websites linked on our platform. Before submitting any personal details to other sites, we recommend reviewing their respective privacy policies. We do not sell or distribute your information beyond its intended use.

Mobile Terms of Service

The CEZEN mobile messaging service (the "Service") is managed by CEZEN. By using the Service, you agree to these terms and conditions ("Mobile Terms"). We reserve the right to modify or discontinue the Service or any of its features at any time without prior notice. If changes are made to these Mobile Terms, your continued use of the Service constitutes your acceptance of the modifications.

By opting into CEZEN’s SMS/text messaging service, you consent to receiving recurring text messages at the phone number provided, even if it is listed on a state or federal Do Not Call registry. Messages may be sent using automated systems and may include order updates, alerts, account notifications, promotions, and special offers.

Participation in this program is entirely voluntary, and you are not required to subscribe in order to make purchases. Opting in is not a condition for buying from CEZEN.

We do not charge for the Service, but standard message and data rates may apply as per your mobile carrier’s plan. Message frequency may vary. You are solely responsible for any messaging fees charged by your provider.

To opt out, text "STOP" to CEZEN or use the unsubscribe link provided in our messages. Upon unsubscribing, you will receive a final confirmation message and will no longer receive further texts unless re-initiated by you. If you are subscribed to multiple CEZEN text programs, you must opt out separately for each.

For support, text "HELP" to CEZEN or email info@cezen.com.au.

CEZEN may update its short codes or phone numbers used for the Service. You acknowledge that messages sent to outdated numbers may not be received, and we are not responsible for honoring such requests.

Mobile carriers are not liable for delayed or undelivered messages. You must provide a valid phone number, and if you change your number, you must re-enroll in the program.

To the fullest extent allowed by law, CEZEN is not responsible for any delivery failures, errors, or any actions taken based on information received through the Service.

We respect your privacy and are committed to protecting your personal data.